Comments on: Fishy Returns on Amazon

By: mike

mike — Fri, 23 Dec 2011 19:11:00 +0000

Same here lost $420 in one item customer never return item. Amazon refund the money to customer and got my item.I even told the customer to return item for a full refund then 5 days later amazon refund money and closed my seller account.I called amazon they said its not there problem. Welcome to the New America Dream! ceo scams! politician scam! Wallstreet scams! Thief!

welcome recession!

By: Gamenex

Gamenex — Mon, 10 Oct 2011 09:56:00 +0000

yes same thing happen to me, I kept my evidence. Plus they force to refund this theif half what he paid. and they keep holding my funds for already 4 months. cause of a falise chargeback

By: Joe

Joe — Tue, 04 Oct 2011 18:34:00 +0000

not trueee

By: Joe Dassaro

Joe Dassaro — Sat, 03 Sep 2011 15:05:00 +0000

Similar experiences with Amazon Seller (Marketplace) I detailed a lot of it here: http://blog.dassaro.com/2011/08/24/amazon-seller-nightmare-part-i/

Still fighting them, have an attorney on board. More of a principle argument at this point. Just got the product back in a crushed (trashed box).

By: Kaleikaipuala

Kaleikaipuala — Mon, 29 Aug 2011 21:36:00 +0000

I wonder if when selling an item, such as the camera, you could heat seal it in plastic. Allowing them to test the camera while in the plastic, but once the heat seal is broken and item is removed from the original packaging they forgo the ability to return the item. It seems much, but if you resell it (if it is in fact the same camera you sold) make sure the plastic has some sort of markings so it can’t be duplicated. terrible to deal with people who are so untrustworthy……sorry for your troubles!

By: guest

guest — Thu, 18 Aug 2011 20:23:00 +0000

You are lucky he is ruturning your camera at all. scamazon can and will take the purchase price out of your bank account, give it to the buyer and let him keep the product. Buyers have ALL the control. Don’t even bother contesting by phone either, when you call they will only let you speak to someone in “seller support” overseas. When I asked to be conected to the claims department handeling my case that told me that “due to leagal reasons, I am not allowed”. Clearly Amazon is aware of these scams and are not only allowing, but facilitating criminal activity.

By: Jcrd

Jcrd — Tue, 31 May 2011 15:49:00 +0000

I had a similar experience. I sold a Kodak Easyshare USED camera on Marketplace
on Amazon and the buyer 3 weeks later decided he didn’t like the camera, although I
used it and it worked perfect in every respect. The camera he returned was a defective
camera of the same model number and color, probably his old broken camera. He
wanted a refund.
What can I do?

By: Harriet

Harriet — Sat, 28 May 2011 12:00:00 +0000

We need a class action lawsuit against AMAZON! EBAY is a much safer place!!!!

By: Flooridasnow

Flooridasnow — Sat, 28 May 2011 11:58:00 +0000

Amazon is a haven for scam artist and AMAZON helps these scammers by assisting them in staeling your money. Amazon then keeps the commission costs!

By: Glddraco

Glddraco — Wed, 18 May 2011 21:10:00 +0000

Recently I sold my macbook for 850 dollars. I was pleased and shipped it but within the next day after confiming shipment, etc I found that I received a message from Amazon and told that she got billed twice and that I had to transfer money back to her and I’d get wired 1700 dollars in account and if I didn’t pay I’d be charged for fraud. Now I am at which end because I dont have 850 to give and I could be going to jail! I contactacted amazon and am waiting reply.

By: JeteRends

JeteRends — Sat, 07 May 2011 22:15:00 +0000

Just had a terrible situation happen to me as an Amazon marketplace vendor. A foreign customer purchased several items from me which I checked and packed carefully and sent to the customer. A few days later, he contacted me to say that 4 items were not included in the package (which I know were). I sent him a firm e-mail indicating that I know he was making a false claim. Two hours later, Amazon deducted the amount of his ENTIRE purchase (several hundred dollars in merchandise). When I contacted them, Amazon told me that I processed the refund not them so nothing could be done. So it’s not only the dishonest customers behaving in a dodgy manner. Amazon does so too and their practices aid dishonest customers with stealing from the honest vendors. Anyone here ready to join forces in Class Action lawsuit against Amazon?

By: ED

ED — Fri, 29 Apr 2011 19:29:00 +0000

Just had a similar experience, buyer said the unit was not identical and wanted a refund, which was OK….untill the buyer started asking for nearly 3 times the postage to return the item. Amazon sided with the buyer even though this difference was clear. They even went on to say that the buyer could ask for whatever they wanted for the return postage !!! Outcome is outragous…buyer keeps the unit and gets their money back. Biggest scam ever !!! Closing Amazon account right now.

The girl on the phone at Amazon went further and when I said this was clearly a scam for the buyer to get the unit for free and what is there to stop me doing the same….she said theres nothing and I could !!!! unbelievable.

By: KHerburger

KHerburger — Sat, 05 Feb 2011 04:35:00 +0000

Unfortunately this has happened to me three times. All book sales. Expensive college textbooks. the buyer claims to get a completely different item. I am not a business and have only sold a few books for my college kids. I wouldn’t accidentally send DVD’s or empty packages. So how do they return empty packages? You never get an item returned, but Amazon refunds them immediately, before you ever can confirm you receive a returned item. The A-Z policy guarantees they get a refund and I dont get my books back or the money. I’ll never sell on Amazon again! They ALWAYS side with the buyer, regardless of the facts. They lead you to believe that if you have delivery confirmation that they may side with you, but it doesnt happen. The get their cut and dont mind enabling scam artists to get it. It is a waste of time trying to contact them and plead your case, they just dont care.

By: Michael

Michael — Thu, 27 Jan 2011 20:32:00 +0000

Alongside the pro of the simplicity & efficiency of Amazon’s Marketplace, the cons include the outrageous “commission rates” and the fact that us sellers are FORCED to accept returns. I had to grant my first refund to a buyer who bought a textbook, because she “no longer had that class”. Unsurprisingly, she packaged it very poorly in a box that was too small for the book, and it had cigarette stench all over it.

However, due to the fear of Amazon reps & negative feedback, I was forced to grant the refund. It’s disappointing but I guess it happens.

By: Jas

Jas — Thu, 10 Sep 2009 02:22:43 +0000

Hi, I’m a new seller on Amazon and I am experiencing the same kind of things. I sold a set of CD Audio books and a scientific calulator. About a week later they claimed that the products did not work properly and I know for a fact that those Items were working properly before I sent them. I owned those Items for a while and they never disappointed me. Suddenly, when they arrive in the hands of the buyer they don’t work? Sounded fishy and my instincts were telling me that something was wrong. So I decided to have a no refund policy on electronic items. I’m still trying to decided exactly what to do but it seems fishy that two items that worked perfectly for me suddely dont work for the customer. I also decided to ship all electronic items to Amazon to be shipped and video tape the items being inspected and the serial no. before shipping.

By: Karin

Karin — Wed, 29 Apr 2009 00:39:18 +0000

I think the fees amazon charges are just outrageous. I'm looking for another dedicated bookseller to add the capability of listing
books, and paying max 5% on the final price. Amazon does NOTHING for this huge sum of money! They just have a lot of traffic to their site, because there are so few competitors. But the sellers do all the work – listing, buyer communication, wrapping and shipping and are getting ripped off with 15% commission +2.34$ per transaction.
I've de-listed my books and wait for a better option.
A grocery store gets 2% or so! 10% is good for a brick-and-mortar store. I will boycott amazon in the future.

By: thew

thew — Tue, 17 Feb 2009 19:35:24 +0000

We to sell on Amazon as a Market Place vendor. We use Amazon Fulfillment for about 80% of our inventory. We have found that not only does Amazon Always side with the Buyer, they even go out of the way to destroy the merchant that is paying Amazon Fees, Pick and Pack cost etc… In our case we have had a few items arrive at the Customers home with damage. After talking to the customer we discover the Items were damaged by the Amazon Fulfillment team when they checked in the items. They Sliced the Blister pack of the item upon checking it into the system.. Then they had no problem selling and shipping the time they damaged to my customer. Of curse the customer thought we were selling them used goods and sent it back to Amazon. So Amazon Took the money out of our account , Gave it back the the customer and then the placed the damage items back in out inventory to resell again! Beware… Amazon acts as they are Perfect and can do no wrong. They will not help out a merchant at all . They are happy to Steal our money but do not treat the Vendor with even 2% of the customer care they give to the Amazon Buying customer.
Lastly How come there is no place for us to leave Feedback on Amazon FBA ? this seams’ slighted in there favor and is not at all Fare. The only issues we have had all last year were do to Amazon not fullfilling there agreament with us the vendor ( ie, shipping damged goods that they damge to our customer). When you bring this to them they say, ” Well maybe selling on Amazon FBA is not for you ! ” They never offer an apoligy nor do they ever admit wrong doring.. Even after they drove over a box of our times with a Forklift, they tried to blame us for that to.

Be ware Selling on Amazon or the FBA system..

We will set up a Amazon Market Place Vendor Blog so us Vendors can vent about Amazon Poor performance, unless this is it?

By: Patrix

Patrix — Wed, 28 Nov 2007 22:26:38 +0000

Hawkeye, well, I understand getting a better deal and wanting to return the camera. I’ve no problems with that. But then why make up a story about a defective camera? And if he is going damage the camera just to back up the story then it is simply pathetic.

And if my brother does anything to my camera, he know there’ll be hell to pay. He has had that experience before. Adi, if you are reading this, remember the way you fled after dropping my PoP model?

By: Hawkeye

Hawkeye — Wed, 28 Nov 2007 22:10:04 +0000

In that case, If he does not turn out to be a fraud, I think he is chickening out of the deal or he got a better deal somewhere.

ya! the close family relative i was referring to is the ‘brother’ :-)

By: Patrix

Patrix — Wed, 28 Nov 2007 21:41:46 +0000

Hawkeye, oh yeah! if something can go wrong, I'll be one of the first to get a taste of it. Although not a scam, I had a similar weird similar experience once with a Craigslist ad. ~~BTW although I know it exists, where can you direct access the buyer's rating?~~ Never mind..got it! The dude doesn't have a rating yet; so it seems he is new on Amazon. And nope, I'm hardly likely to give my camera to any relative apart from my wife/fiancee and my brother. I'm protective that way :)